● Internal · live ops
Telegram approval bot
The human-in-the-loop interface for the CRM above.
Palette
A Telegram bot that hands every incoming reply to a human with a one-tap Approve / Edit / Discard. The fast path to scale without losing the personal touch.
Every reply from the CRM lands here. Haiku classifies intent (positive, neutral, negative, unsubscribe). Sonnet drafts a tailored response. The bot pings the operator with the original message, the draft, and three buttons. ✅ sends, ✏️ opens an edit prompt, ❌ closes the loop.
It is the inverse of a chatbot: the AI does the heavy lifting, the human owns the voice. Idempotency on provider_id prevents double-fires; the same pattern now powers the Mossen outreach approval queue.
FIG. 02 · ANOTHER VIEW2025
